Etch Rewards Point System

At Etch Hair Design, once a file is created and services are processed, clients will automatically start receiving points. Every dollar spent on a hair service is equivalent to 1 point. Points can be used to get discounts on products. Every 500 points = $20 dollars off retail only.

*Eyelash services are excluded from the point system.

BIRTHDAY DISCOUNT:

Happy Birthday! Clients get $10 dollars off for their birthday valid during the month of birthdate. Only applicable to existing and returning clients. Not applicable to eyelash services.

Cancellation Policy

To prevent increasing no shows and last minute cancellations, we hope clients will follow our policy. Please cancel your appointment 24 hours prior to your scheduled appointment, with exceptions to last minute emergencies. Cancellations or no-shows without notification will be flagged. If multiple occurrences, file will be flagged up to a total of 3 times before a client will be striked as non-returning.

Ciients who are running more than 10 minutes late, please call us at the location of your appointment. If the stylist is unable to accommodate the lateness, you will be rescheduled to a different time and/or day. If there is no notification or contact after 15 minutes, the appointment will be marked as a no show. Thank you for your support and understanding.

Deposit policy

Services with the duration of 3+ hours require a non-refundable deposit fee for new clients only. The deposit will go towards the service and will be deducted from the total cost after the service has been completed. If a client does not show to their scheduled service, the deposit will be forfeited. If you are unable to show, please reschedule your appointment 48 hours prior to scheduled appointment. If you wish to cancel the appointment entirely, please call 48 hours prior and request a refund of the deposit.

A consultation and deposit are mandatory for the following services:

• Japanese Permanent Straightening: $100

• Nanoplastia Smoothing Treatment: $100

• Curly/Wave Perm Services: $50

• All Lightening Services: $100

Parking via Location

BELTLINE Location - 1410 4 St SW

Beltline is it’s own store front along 14th Ave and 4th Street. It has mostly street parking in front or around the area. During the weekday from 3:30-6pm the street parking in front is unavailable. There is also an Impark parking lot across the street.

Beacon Hill Location - Unit #520 11877 Sarcee Trail NW

We’re located in the new complex by the Shell gas station. You can find us in unit #520 with free parking in the front of the store.